Frequently Answered Questions
Support
How do I get help?
The preferred channel is that you file a support ticket in our github account which is specially for this purpose. Please give as much information as you can, it will save us time having to ask you for it. For example:
- When you see the issue?
- What project are you in?
- What’s the name of the VM you’re using, or whatever other resource shows the problem?
- Are there any steps we can follow to reproduce the problem?
- Have you tried reproducing the problem yourself on other VMs?
- Is this problem blocking you completely, or do you have a workaround?
- Include screenshots of the issue if you can
Virtual Machines
What software is installed on the Virtual Machines?
We’re aiming for consistency between the flavours of Windows and Linux, so they should eventually (Easter 2025) have the same versions of everything installed on all OS flavours. We’re not quite there yet, but we’re close. The software we’re curating is:
- Python, Conda, Jupyter, R, RStudio, Git
- Docker
- Azure CLI, Azure Storage Explorer, Azure Data Studio, AZCopy
- Visual Studio Code
- Chrome, Firefox, Microsoft Edge
- Libreoffice
- We can’t install Microsoft Office tools yet because of licensing. We may be able to solve that eventually, but even then, for access on Linux, Libreoffice provides compatibility
- micro DICOM, Radiant, Spyder.
- These are DICOM viewers. Radiant is Windows-only
- MySQL, MySQL workbench, Postgresql, Dbeaver.
- Dbeaver is a DB management tool that can be used with several SQL DB flavours.
- Note also that there is a MySQL service and an AzureSQL service which are better options than hosting a SQL DB in your VM, for many reasons.
How much will my VM cost?
VM prices vary considerably, depending on the number of CPUs and the amount of memory. The VM flavours we currently offer vary in price from about £60/month for a small Linux machine to over £4000/month for the largest GPU flavour running Windows, see the table for more details.
Machines with GPUs cost a lot more than machines with only normal CPUs. There are many other flavours of GPU available in Azure, we can add them to the SDE if you need them.
Windows VMs cost more than Linux VMs because of the Windows license. We try to maintain the same set of software on both platforms, so if you can use Linux, you may be able to save money too.
A VM only incurs cost while it’s running. If you Stop the VM, it will not cost you anything until you Start it again. So if you only use a VM during office hours, you can expect it to cost 1/3 of the price shown below.
| Type name | #CPUs | RAM (GB) | #GPUs | Linux (£/month) | Windows (£/month) |
|---|---|---|---|---|---|
| Standard_D2s_v5 | 2 | 8 | - | 65 | 120 |
| Standard_D4s_v5 | 4 | 16 | - | 130 | 240 |
| Standard_D8s_v5 | 8 | 32 | - | 260 | 480 |
| Standard_D16s_v5 | 16 | 64 | - | 520 | 950 |
| Standard_D32s_v5 | 32 | 128 | - | 1000 | 1900 |
| Standard_D64s_v5 | 64 | 256 | - | 2100 | 3800 |
| Standard_NV6ads_A10_v5 | 6 | 55 | 1/6 x A10 | 330 | 490 |
| Standard_NV12ads_A10_v5 | 12 | 110 | 1/3 x A10 | 670 | 990 |
| Standard_NV18ads_A10_v5 | 18 | 220 | 1/2 x A10 | 1200 | 1700 |
| Standard_NV36ads_A10_v5 | 36 | 440 | 1 x A10 | 2300 | 3300 |
| Standard_NV36adms_A10_v5 | 36 | 880 | 1 x A10 | 3300 | 4300 |
What will the rest of my workspace cost?
Charges for Azure components in the SDE come down to one of three categories:
- Fixed-cost infrastructure, such as network components and application gateways so you can connect to VMs. These are typically £3 - £5 per day, and cannot be reduced without a lot of engineering work.
- Charges for compute elements. This means Virtual Machines, but also compute clusters for Azure ML, possibly a few other services. See above for compute element cost.
- Charges for storage. This means shared storage, as well as any database storage. This is cheap, compared to computing, the shared storage will cost about £75/month for one TB. With storage, you can expect to only pay for what you use, so unless you’re in the TB range, it’s very likely that your computing costs will dwarf your storage costs.
I can’t connect to my VM
Guacamole can be a bit flaky, and it sometimes takes a few goes to be able to connect to your VM. Here are a few things to try, in this order:
- First, if it’s been more than an hour since you used your VM, go to the Actions menu and Start it. It may have been shut down automatically for having been idle. Wait 5 minutes, then try again.
- If that doesn’t work, and Guacamole goes into a loop of retrying to connect every 15 seconds, try hitting the Logout button it shows at that time, then Re-login again.
- The next thing to try is the Home button on the Guacamole connection screen, and pick out the connection for your machine from there.
- Then try opening a new incognito window in your browser and try again.
- If that all fails, you can always destroy the VM and create a new one, assuming you haven’t customised the VM too much.
- If you don’t want to destroy the VM, file a support ticket, giving all the relevant information